Shipping policy
At Twelfthnote, we strive to ensure that your order is processed and delivered to you in a timely manner. Below you will find details about our shipping process.
Order Processing
- All orders are processed within 2days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- Please note that processing times may be extended during holidays, sales, or high-demand periods.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times will vary depending on your location and the shipping method chosen.
- Standard Shipping: [ (5-7 business days)]
- Expedited Shipping: [ (2-3 business days)]
Shipping Locations
We ship to the following locations:
- Domestic
- International
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery.
Shipping Delays
- While we aim to ensure that your order reaches you in the estimated delivery time, there may be delays beyond our control, such as customs processing or courier delays.
- We are not responsible for shipping delays due to incorrect or incomplete addresses provided at checkout.
Customs, Duties, and Taxes
- Twelfthnote is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Damaged Shipments
- If your order is lost or damaged during shipping, please contact us immediately at [Customer Support Email] with your order number and details, and we will assist you in resolving the issue.